Data Protection Guaranteed

Eq999 Privacy Policy — Your Information Is Completely Safe With Us

Everything about how your personal information is collected, stored, and used at eq999 is explained here in full transparency. We believe your privacy is a fundamental right.

Last Updated: January 2026
SSL Encryption Active
Never Sold to Third Parties

Our Commitment to Privacy Protection

The standards eq999 follows to keep your data secure

SSL Encryption

Every connection on eq999 is protected with 256-bit SSL encryption. Your login credentials, payment data, and personal details are fully encrypted in transit.

Your Data Is Never Sold

Eq999 never sells your personal information to advertisers or third parties. Your data is used solely to improve our services and for verification purposes.

Access Control

Only authorized personnel can access your account, and only for the purpose of carrying out their responsibilities. Every access is logged and recorded.

Secure Data Storage

All data is stored on secure, internationally certified servers. Regular backups and security audits are conducted to ensure ongoing data protection.

Cookie Transparency

Eq999 is transparent about which cookies it uses and why. Cookies other than essential ones are never used without your consent.

Your Controls

You have the right to access, correct, or request deletion of your data at any time. eq999 respects and upholds these rights.

Last Updated: 1 January 2026

1 Introduction

Eq999 ("we", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use the eq999.win website.

By visiting eq999.win, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy. This Policy is part of our Terms and Conditionsan integral part of.

Please Note: This Privacy Policy is written in plain language so it's easy to understand. If you have any questions, please reach out to our support team.

2 Data Collection

Eq999 collects two types of information — data you provide directly and data collected automatically.

Directly Provided Information

  • Full name, date of birth, and nationality
  • Email Address & Mobile Number
  • Residential Address
  • National ID or passport number (for verification purposes)
  • Payment method details (bKash / Nagad / Rocket number)
  • Messages and complaints submitted to support

Automatically collected information

  • IP Address & Device Type
  • Browser version and operating system
  • Which pages you visited and how long you spent on them
  • Gaming Activity & Transaction History
  • Cookies & Session Data
Why Is This Information Needed? This information is essential to verify your identity, ensure secure transactions, and prevent fraud.

3 How Your Data Is Used

Eq999 uses the data collected for the following purposes:

Purpose of Use Applicable Information Legal Basis
Account Creation & Management Name, email, phone Contract Performance
Identity & Age Verification NID, Passport, Date of Birth Legal Obligation
Payment Processing Payment Method Details Contract Performance
Customer Service All Data Types Legitimate Interest
Fraud Prevention IP, Device, Transactions Legitimate Interest
Promotional Communications Email, Phone (with consent) Consent

We never use your information beyond the purposes stated above. You can unsubscribe from promotional messages at any time.

4 Data Sharing

Eq999 does not sell or rent your personal information. Data may be shared only in the following limited circumstances:

  • Payment Provider: Necessary data is shared with bKash, Nagad, and Rocket solely to process your transactions.
  • Identity Verification Service: With authorized third-party agencies for KYC verification.
  • Law Enforcement Agencies: Under a valid court order or government directive.
  • Fraud Prevention: With fraud detection service providers.
Third-Party Obligations: All parties with whom data is shared are required to uphold the same privacy standards and are prohibited from using the data for any other purpose.

6 Data Security

Eq999 applies industry-leading technical and organizational measures to keep your information secure.

  • 256-bit TLS/SSL encryption is used for all data transmissions.
  • Passwords are stored using bcrypt hashing — even our staff cannot view your password.
  • Payment information is stored in compliance with PCI-DSS standards.
  • Regular security audits and penetration testing are conducted on our servers.
  • Automatic alerts are sent for any suspicious login activity.
  • Physical security at our data centers is maintained 24/7.
Data Breach: In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

7 Data Retention Period

Eq999 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For the duration the account is active, and up to 5 years after closure.
  • Transaction History: 7 years as required by financial regulatory requirements.
  • Verification Documents: 5 years as required by legal obligation.
  • Customer Support Conversations: 3 years from the date of last contact.
  • Technical Logs: Maximum 12 months.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

You have the following rights over your personal information, and eq999 fully respects each of them:

Right to Access Your Data

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request a temporary pause on data processing under certain circumstances.

Data Portability

You may request a copy of your data in a standard, portable format.

Right to Object

You have the right to object to certain types of data processing.

To exercise any of the above rights, please contact our support team. We aim to respond within 30 days.

9 Minor Protection

Eq999's services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that we hold data belonging to a minor, we will immediately delete that data and close the account. Parents and guardians are urged to ensure their children do not access eq999.

10 Third-Party Services

Eq999 uses certain third-party services that have their own privacy policies. These services include:

  • Payment Gateway: bKash, Nagad, and Rocket each have their own privacy policies that apply to their services.
  • Game Providers: Slots, fish game, and Live Casino providers process certain game data.
  • Analytics: Limited use for monitoring site performance.
Please Note: eq999 is not responsible for the privacy practices of third-party services. We recommend reading each service's own privacy policy before completing any transaction.

11 Policy Changes

Eq999 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a platform notification.

Continued use of eq999 after any policy changes constitutes acceptance of the updated terms. The "Last Updated" date at the top of this page always reflects the most current version.

12 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Support: Platform live chat support (available 24/7)
  • Response time: Usually within 24–48 hours
Quick Resolution: To request a correction or deletion of your data, please contact support with your account number — this helps us process your request faster.

Play with peace of mind — your data is protected

Your privacy and security at eq999 are our top priority. Open an account today and enjoy gaming on a platform you can trust.

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