Eq999 Terms & Conditions — Clear, straightforward, and complete in English

1 Introduction & Applicability

These Terms & Conditions ("Terms") constitute a legally binding agreement between eq999 ("we", "the Platform") and its users ("you", "member"). By accessing the eq999.win website, creating an account, or using any of our services, you are deemed to have accepted these Terms.

Eq999 operates an online gaming and betting platform for players in Bangladesh. The platform includes slots, fish games, Live Casino, bingo, and Sports Betting. These terms and conditions apply to all services offered.

2 Account Register

A personal account must be registered to access eq999 services. You are required to provide accurate and complete information at the time of registration. Opening an account with false or misleading information is strictly prohibited and may result in account termination.

• Each individual may operate a maximum of one account.
• Creating multiple accounts from the same device, IP address, or payment method is prohibited.
• The name, date of birth, and contact details provided at registration must be accurate and truthful.
• Keep your account password strong and never share it with anyone.
• Eq999 may request additional documents at any time to verify your identity.

3 Age Verification

The minimum age to use eq999 services is 18. This platform is strictly off-limits to minors. During registration, you must confirm that you are 18 years of age or older.

Eq999 may request a copy of your national ID, passport, or birth certificate at any time to verify your age. Withdrawals may be held until verification is complete. If a member is found to be underage, their account will be closed immediately and any winnings will be forfeited.

4 Deposit Policy

Deposits at eq999 can be made via bKash, Nagad, or Rocket. Funds are typically credited to your account instantly. If there is a delay for any reason, please contact our support team.

• Minimum single deposit: BDT 100
• Maximum single deposit: BDT 50,000 (subject to account verification)
• Deposits are completely free — no hidden charges.
• Only use payment methods registered in your own name.
• Deposits made through third parties are not accepted.

5 Withdrawal Policy

Before requesting a withdrawal, make sure your account is fully verified. Identity verification is mandatory for your first withdrawal. eq999 typically processes withdrawal requests within 15–30 minutes.

• Minimum withdrawal amount: BDT 500
• Maximum daily withdrawal: BDT 200,000
• Withdrawals can only be made using the same method used for the original deposit.
• Withdrawals may be put on hold if bonus wagering requirements have not been met.
• Eq999 reserves the right to verify withdrawals in cases of suspicious activity.

6 Bonuses & Promotions

Eq999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you must read before claiming.

Wagering Requirements

Most bonuses come with wagering requirements. For example, a BDT 1,000 bonus with a 20x wagering requirement means you must place a total of BDT 20,000 in bets before withdrawing.

• Bets placed with bonus money are not converted to real money until the wagering conditions are fulfilled.
• Using multiple accounts to claim the same bonus is prohibited.
• Eq999 may modify or cancel any bonus offer at any time.
• Bonuses will be cancelled if misuse is suspected.

7 Gaming Rules

All games on eq999 run on an internationally audited RNG (Random Number Generator) system. Every game outcome is completely random and cannot be predetermined by any party.

• If a technical issue occurs during a game, the round in progress may be declared void.
• Any dispute regarding a game outcome must be raised with support within 72 hours.
• Game records are stored on the server, and in the event of a dispute, the server record shall be final.
• Using any game strategy or software to gain an unfair advantage is prohibited.

8 Prohibited Activities

Any of the following actions will result in immediate account closure and possible forfeiture of your balance:

• Creating or operating multiple accounts
• Money laundering or illegal financial transactions
• Use of bots, scripts, or automation software
• Attempting to access another member's account
• Intentionally exploiting any vulnerability in the platform
• Bonus System Abuse
• Deceiving or harassing other users

9 Privacy

Eq999 is committed to protecting your personal information. We never sell your data to third parties. For full details on how we collect and use your information, please refer to our Privacy Policy Available on the page.

• Your information is used solely for service delivery and verification purposes.
• Financial transaction data is stored in encrypted form.
• Information may be disclosed in response to valid requests from law enforcement authorities.

10 Responsible Gaming

Eq999 believes gaming should be a source of entertainment, not a source of problems. We encourage all members to play responsibly. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a defined time period.
• Cooling-Off: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Take an extended break — from 6 months up to a permanent closure.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

11 Account Closure

You may request to close your account at any time. Before closing, please ensure your balance is zero or that any pending withdrawals have been completed.

Eq999 may close or suspend an account under the following circumstances:

• If any provision of the Terms & Conditions is violated
• If evidence of fraud or deception is found
• Extended inactivity (more than 12 months)
• At the direction of legal or regulatory authorities

12 Dispute Resolution

If you have a complaint or dispute, please contact our customer support team first. Most issues are resolved within 48 hours. If a resolution is not reached at that stage, our senior review team will take over and assess the matter.

• In game-related disputes, server logs will be treated as the definitive evidence.
• In financial disputes, the records of the payment provider will be considered final.
• Complaints must be submitted within 30 days of the incident.

13 Changes to Terms & Conditions

Eq999 may update or amend these terms and conditions at any time. Members will be notified via email or platform notification before any changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated terms.

The latest version of the Terms & Conditions is always available on this page. Make a habit of checking back regularly.